IT System Specialist

5 days ago


Lahore, Punjab, Pakistan FAST NU Full time
Job Overview

We are seeking a skilled Technical Support Engineer to join our team at FAST NU. This role involves providing exceptional technical support to clients, ensuring prompt and accurate issue resolution.

The successful candidate will have excellent communication skills, be proactive in identifying and resolving issues, and demonstrate a customer-centric approach to their work.

Responsibilities
  • Technical Support: Provide timely and effective technical assistance to clients via phone, email, or chat, following standard procedures to resolve issues efficiently.
  • Issue Resolution: Diagnose, troubleshoot, and resolve complex technical issues using strong analytical and problem-solving skills.
  • Documentation: Maintain accurate and detailed records of all client interactions, including issue reports and resolutions.
  • Communication: Develop and maintain constructive relationships with clients, colleagues, and internal departments through clear and concise written and verbal communication.
Requirements
  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information effectively to non-technical stakeholders.
  • Technical Expertise: Proficiency in computer hardware, software, and operating systems, as well as network administration and troubleshooting.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
  • Customer Focus: A customer-first attitude, with a commitment to delivering exceptional service and ensuring client satisfaction.
Benefits

We offer a competitive compensation package, including benefits that reflect our commitment to supporting the well-being and career development of our employees.



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