After Sales Team Lead

10 hours ago


Lahore, Punjab, Pakistan HRSG Outsourcing Pvt Limited Full time

Job Title: After Sales Team Lead

 

About the Job

HRSG Outsourcing Pvt Limited is currently hiring for the following position.

Location: Lahore

Salary Range: Attractive salary based on experience

 

Job Description

As a key member of our team, you will be responsible for ensuring timely execution of genset operations from sales order confirmation. This includes efficient delivery, arrangement, and insurance of material, liaison with the customer, and supervision of technical aspects (e.g., simulation drawings) until the genset is fully functional and operational, addressing all customer satisfaction variables.

You will also be responsible for encouraging customers to engage in Operational Maintenance Contracts to strengthen collaboration with the company for improvement.

Additionally, you will supervise operational support to customers, ensuring all satisfactory levels are met.

Lead a team of over 30 members from different regions of Pakistan, managing diverse scopes of work.

Ensure inventory availability by liaising with the SCM Manager to meet lead times without interruptions, honoring commitments.

Maintain a proactive, "can-do" attitude to address emergencies promptly and ensure 24/7 operational backup.

Collaborate with vendors to ensure material availability, maintain inventory reliability, and empower vendor relationships.

Adopt a target-oriented approach to achieve monthly and yearly sales goals and maintain high customer satisfaction.

 

Requirements

To be successful in this role, you will need:

1. M.E/B.E (Mechanical or Electrical Engineers) or experienced diploma holders.

2. Hands-on experience in the repair, maintenance, and services of machinery is preferred.

3. Capable and knowledgeable enough to manage a team of electrical/mechanical technicians.

4. Strong written and verbal communication skills (e.g., emails, WhatsApp, report generation).

5. Proficiency in Excel.

6. Strong academic grades.

 

Experience

B2B experience of 3-5 years.



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