Training Program Developer

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a highly motivated and experienced Training Coordinator to join our team. This individual will be responsible for developing and implementing training programs for our customer support teams.

Responsibilities
  • Work closely with leadership to plan, develop, and implement comprehensive training programs for the Customer Solutions and Onboarding departments.
  • Collaborate with the Customer Experience manager to identify and address training needs.
  • Present training material through regular meetings with the full team.
  • Provide hands-on training to new hires through LMS, mock calls, and live tickets in both departments.
  • Develop LMS content for new product features in collaboration with Product Experience.
  • Extend additional training to employees on Performance Improvement Plans (PIPs).
Required Skills and Qualifications
  • Experience in designing and delivering training programs for customer support teams.
  • Strong collaboration skills to work effectively with leadership and Customer Experience managers.
  • Proficiency in presenting training material through various methods, including meetings, LMS, and hands-on training.
  • Experience with mock calls, live tickets, and training on new product features.
  • Ability to provide targeted training for employees on Performance Improvement Plans (PIPs).


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