
GTS Infrastructure Manager
4 days ago
Job Summary
This role is responsible for managing and supporting endpoint devices throughout their lifecycle, adhering to IT policies and standards, and providing 'smart-hand' support at the site. The successful candidate will follow ITIL processes such as change, incident and problem management, and comply with SOX controls.
The successful candidate will also have team lead tasks and responsibilities, including delegating tasks and setting clear expectations, overseeing day-to-day operation and management of GTS Specialists, participating in the hiring process, delivering feedback and disciplinary action, and having regular meetings with the team.
Responsibilities
The Site Support Operations Lead will:
- Manage and support endpoint devices throughout their lifecycle
- Adhere to IT policies and standards
- Provide 'smart-hand' support at the site
- Follow ITIL processes such as change, incident and problem management
- Comply with SOX controls
- Take ownership of reported issues and see them through to resolution
- Delegate tasks and set clear expectations
- Oversee day-to-day operation and management of GTS Specialists
- Participate in the hiring process
- Deliver feedback and disciplinary action
- Have regular meetings with the team
Requirements
To be successful in this role, the candidate will need a Bachelor's degree preferably in Computer Science, Engineering or related fields, and 6-8+ years related experience in the field assigned. They will also need good verbal, data entry and written skills, communicative in speaking and writing in local language and English, and ability to work in teams as well as independently. Strong communication, training, customer service and organizational skills are also required.
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