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Life Insurance Specialist
15 hours ago
Job Description:
The Senior Manager - Customer Experience and Retention will be responsible for leading the development and implementation of strategies to improve customer retention and persistency rates at Adamjee Life. This role will involve collaborating closely with internal stakeholders and external partners to drive business performance and improve customer relationships.
Main Responsibilities:
- Develop and execute strategic plans to enhance customer loyalty and retention rates.
- Lead cross-functional teams to implement data-driven initiatives that drive business performance and improve customer relationships.
- Collaborate with sales, marketing, and product teams to develop and launch new products and services that meet customer needs.
- Develop and maintain relationships with key stakeholders, including sales, claims, customer service, and actuarial teams.
Essential Requirements:
- Bachelor's or Master's degree in a related field.
- Minimum 8 years of experience in the life insurance industry, with at least 5 years in a supervisory or managerial role focused on customer retention or persistency management.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop effective solutions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external partners.
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