Medical Assistance Team Member

5 days ago


Gujranwala, Punjab, Pakistan International SOS Full time

About the Role

We are seeking a permanent team member to work in partnership with medical and security experts, delivering high-quality medical, security, and logistical services to our members.

The successful candidate will respond to inbound and outbound calls, emails, and live chat from members traveling domestically or internationally, assisting with their healthcare, travel, and security needs.

Induction is scheduled for March 2025.

Ideal Candidate Profile
  • A naturally empathetic approach with a passion for helping people.
  • An ability to build and maintain relationships with multiple stakeholders.
  • An attention to detail with a commitment to adhering to policies and procedures, including data protection.
  • Experience working in a customer-centric process-driven business.
  • A solution-oriented approach with the ability to work well under pressure in a collaborative environment.
  • Flexibility to work as part of a rotating roster without restrictions.
  • Extensive experience in a customer service role with a high level of professionalism.
What We Offer
  • A comprehensive induction program including group training, on-the-job training, buddy system, and mentoring.
  • A supportive, collaborative, and friendly team culture.
  • A structured remuneration and progression program enabling career growth within a global organization.
  • Opportunities to collaborate with colleagues from other assistance centers located in each region.
  • Exposure to the latest global medical and security updates and trends.
Working Hours and Environment
  • 13-hour shifts between 7am and 8pm.
  • 15 working shifts per month with 15 off days.
  • Shifts typically consist of 2 days on, 2 days off or 3 days on, 3 days off.
  • This is an office-based position with no hybrid or work-from-home option.
  • No night shifts are required, but weekend and public holiday work may be necessary.
  • The office is located next to Expo MRT.


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