
Technical Support Specialist
2 days ago
About the Role:
This position involves providing technical assistance to clients on various Datafeed Application issues. The ideal candidate will possess excellent communication skills, attention to detail, and a proven track record of troubleshooting and problem-solving.
The successful candidate will contribute meaningfully to customers by demonstrating their technical knowledge and skills. They will partner with global teams to provide quality technical assistance and resolve challenging technical issues.
Responsibilities:
- Be a technical product specialist for our Channels Data Delivery solutions.
- Deploy/Support our Xpressfeed Loader application in client environments.
- Assist in solution sizing, deployment, configuration, and troubleshooting.
- Develop in-depth product knowledge from content and delivery perspectives.
- Introduce innovations and automation into technical support.
- Research and stay updated on evolving product offerings.
- Assess technical dynamics within client environments and recommend improvements.
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