Highly Skilled Technical Support Specialist Wanted
1 day ago
We are seeking a skilled Technical Support Specialist to join our team.
- The successful candidate will be responsible for providing exceptional customer support and resolving technical issues related to software development and customer-facing roles.
This is a challenging role that requires strong analytical skills, technical knowledge, and effective communication abilities.
In this position, you will:
- Analyze customer issues and identify root causes using available data and tools.
- Collaborate with engineering teams to resolve technical issues and implement solutions.
- Develop and deliver training programs to enhance the skills of Tier 1 agents.
- BUILD strong relationships with customers through open and interactive communication.
- Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.
- Resolve complex technical issues related to software development and customer-facing roles.
- Investigate error sources and report inconsistencies and bugs to the Technical Lead/Engineering through Jira.
- Assess issue impact and prevalence by analyzing data to determine root causes.
- 2-3 years of experience in Customer Support, technical support, or software development, preferably customer-facing roles.
- Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
- Familiarity with software development process and tools for SAAS-based product.
- Candidate must possess technical knowledge/troubleshooting skills and willingness to learn and excel.
- Ability to perform in-depth root cause analysis.
- Basic knowledge of SQL and Python is a plus.
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