Emergency Response Team Lead

1 day ago


Lahore, Punjab, Pakistan Indus Hospital Full time
Job Description

We are seeking a skilled Emergency Response Coordinator to join our team at Indus Hospital. The successful candidate will be responsible for ensuring the smooth operation of our emergency department, coordinating with staff and departments to provide exceptional patient care.

The ideal candidate will have 05 years of relevant experience, preferably in a similar capacity, and a Master's degree in Healthcare Management or a related field.

The key responsibilities of this role include:

  • Conducting daily rounds in triage, waiting, clinical, and non-clinical areas to ensure effective patient flow.
  • Handling patient and attendant interactions, especially during peak hours.
  • Communicating waiting times and process flows to anxious patients and attendants.
  • Addressing and resolving patient flow issues during shifts.
  • Ensuring patient comfort and satisfaction by visiting ongoing patients and following up on complaints.
  • Updating and expediting patient plans of care with physicians.
  • Closely monitoring delays in laboratory, consult, admission, and referral processes.
  • Maintaining strict visitor and attendant control in collaboration with security supervisors.
  • Coordinating with faculty, doctors, and senior staff to review situations during peak hours.
Required Skills and Qualifications

To succeed in this role, you should possess:

  • Strong communication and interpersonal skills.
  • Ability to work effectively under pressure.
  • Excellent problem-solving and analytical skills.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information.


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