Customer Support Representative

10 hours ago


Lahore, Punjab, Pakistan ITECHLEADZ Full time
Job Overview: ITECHLEADZ is seeking a dedicated and enthusiastic Proactive Support Executive to join our dynamic team in Lahore. This role involves providing exceptional customer support, ensuring customer satisfaction through effective communication and prompt issue resolution.

Key Responsibilities:
  1. Deliver outstanding customer service and ensure high levels of customer satisfaction.
  2. Communicate effectively with customers via phone, email, and chat, providing timely and professional support.
  3. Troubleshoot and resolve customer issues efficiently, collaborating with team members to achieve overall customer service goals.
  4. Maintain strong organizational and time management skills, paying close attention to detail to ensure accurate information is provided.

Requirements:
  1. Proven experience in Customer Support, Customer Satisfaction, and Customer Service.
  2. Excellent communication skills in English, with a focus on US accent.
  3. Strong troubleshooting and problem-solving abilities, with a proven track record of resolving complex customer issues.
  4. Ability to work effectively in a team environment, contributing to the success of the company.
  5. Exceptional organizational and time management skills, with a focus on delivering results under pressure.
  6. Attention to detail, with a commitment to accuracy and quality.


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