Digital Commerce Director

3 days ago


Karachi, Sindh, Pakistan Horizon Tech Full time

Horizon Tech is seeking a seasoned Digital Commerce Director to elevate its online presence.

The ideal candidate will lead and optimize e-commerce operations, focusing on boosting online sales and delivering an exceptional customer experience.

Key Qualifications

  • Bachelor's degree in Business, Marketing, or a related field.
  • Experience in developing and managing successful e-commerce programs.
  • Strong understanding of content, design, and user interface collaboration for seamless user experiences.
  • Comprehensive knowledge of online marketing strategies and their implementation.
  • Expertise in development optimization techniques for efficient user experiences.
  • In-depth understanding of e-commerce processes, workflows, and industry best practices.
  • Exceptional organizational skills with ability to manage priorities and meet deadlines.
  • Self-motivated team player with excellent interpersonal and collaboration skills.

Responsibilities

  1. Oversee daily operations to support the e-commerce program, focusing on revenue growth, customer retention, and new customer acquisition.
  2. Assist in implementing new features and functionalities for the e-commerce platform, including project scope definition, plan execution, process development, and customer testing.
  3. Monitor e-commerce activities daily to ensure smooth operations.
  4. Update and maintain business process documentation, including user guides and training materials.
  5. Stay informed on customer journeys, profiles, industry competitors, and evolving customer needs to identify opportunities for process improvements.
  6. Offer strategic recommendations to enhance the digital shopping experience and simplify interactions on e-commerce platforms.
  7. Collaborate across teams to develop strategies aimed at optimizing the online purchasing experience.
  8. Utilize analytics, website tools, and customer feedback to inform and implement ongoing improvements to the user experience.
  9. Establish and track key performance indicators (KPIs) to evaluate initiative success and present results to stakeholders.
  10. Propose innovative methods to promote and expand online sales growth.


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