
Digital Commerce Director
3 days ago
Horizon Tech is seeking a seasoned Digital Commerce Director to elevate its online presence.
The ideal candidate will lead and optimize e-commerce operations, focusing on boosting online sales and delivering an exceptional customer experience.
Key Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Experience in developing and managing successful e-commerce programs.
- Strong understanding of content, design, and user interface collaboration for seamless user experiences.
- Comprehensive knowledge of online marketing strategies and their implementation.
- Expertise in development optimization techniques for efficient user experiences.
- In-depth understanding of e-commerce processes, workflows, and industry best practices.
- Exceptional organizational skills with ability to manage priorities and meet deadlines.
- Self-motivated team player with excellent interpersonal and collaboration skills.
Responsibilities
- Oversee daily operations to support the e-commerce program, focusing on revenue growth, customer retention, and new customer acquisition.
- Assist in implementing new features and functionalities for the e-commerce platform, including project scope definition, plan execution, process development, and customer testing.
- Monitor e-commerce activities daily to ensure smooth operations.
- Update and maintain business process documentation, including user guides and training materials.
- Stay informed on customer journeys, profiles, industry competitors, and evolving customer needs to identify opportunities for process improvements.
- Offer strategic recommendations to enhance the digital shopping experience and simplify interactions on e-commerce platforms.
- Collaborate across teams to develop strategies aimed at optimizing the online purchasing experience.
- Utilize analytics, website tools, and customer feedback to inform and implement ongoing improvements to the user experience.
- Establish and track key performance indicators (KPIs) to evaluate initiative success and present results to stakeholders.
- Propose innovative methods to promote and expand online sales growth.
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