
Business Operations Manager
5 days ago
Motive Technologies, Inc is a leading provider of innovative solutions for the physical operations sector. Our platform empowers safety, operations, and finance teams to manage their drivers, vehicles, equipment, and fleet-related spend in a single system.
We serve over 120,000 customers across various industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Our team is dedicated to delivering complete visibility and control through industry-leading AI, significantly reducing manual workloads by automating and simplifying tasks.
About the Role:
The Customer Success Manager will be the face of Motive for our customers, ensuring they achieve their desired outcomes through the use of our solutions. This role involves communicating value through casual and formal interactions, such as product adoption calls and dashboard training, escalation management, and renewal conversations led by the Account Manager.
Key Responsibilities:
- Drive high-touch, proactive engagement with clients to promote utilization of Motive's platform and enable them to achieve their goals
- Care for client health and experience, ensuring a smooth retention process
- Partner with internal stakeholders to solve client escalations and ensure timely resolution of issues
- Rigorous execution, documentation, and attention to detail in all activities
Requirements:
- Proficiency in both English & Spanish languages (written and verbal)
- 3+ years of prior experience in a customer-facing role
- Customer Success or Account Management experience
- Demonstrate knowledge of effectively managing a book of business of 90+ large business accounts proactively and independently
- Strong grasp of SaaS applications
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