Digital Store Operations Specialist

3 days ago

Karachi, Sindh, Pakistan NXT Labs Full time

NXT Labs is looking for a seasoned Digital Store Operations Specialist to lead our e-commerce efforts and drive sales growth through strategic planning, store management, and performance analysis.

The ideal candidate will have a proven track record of success in managing online marketplaces, analyzing market trends, and implementing pricing strategies to increase brand visibility.

Responsibilities:

  1. Strategic Planning:
  • Develop and execute a comprehensive strategy to maximize sales and visibility on Shopify.
  • Analyze market trends, competition, and customer behavior to identify growth opportunities.
  • Create and implement pricing strategies, promotions, and marketing campaigns to drive sales and increase brand visibility.
Store Management:
  • Manage product listings, ensuring accuracy, optimization for search algorithms, and high-quality content (images, descriptions, keywords).
  • Monitor inventory levels, track product performance, and ensure timely restocking to avoid stockouts or overstock situations.
  • Work closely with the supply chain and operations team to streamline inventory management processes.
Performance Analysis:
  • Utilize analytics tools and data to track key performance metrics, sales trends, and customer feedback.
  • Generate reports on sales, conversion rates, and other relevant KPIs. Use this data to make informed decisions and drive improvements.
Optimization and Growth:
  • Implement strategies to improve product visibility, enhance product ranking, and drive traffic to product listings.
  • Collaborate with marketing and content teams to create compelling product descriptions, images, and videos to increase conversion rates.
  • Identify opportunities for expanding product offerings and explore new marketplaces to grow the business.
Customer Experience:
  • Maintain high standards for customer service by addressing inquiries, concerns, and feedback promptly and professionally.
  • Implement best practices to ensure a seamless and positive customer experience, from purchase to delivery and post-purchase support.
Compliance and Policy Adherence:
  • Stay updated on platform policies, regulations, and industry best practices to ensure compliance.
  • Ensure that all product listings and operations adhere to marketplace policies and guidelines.

Qualifications:

  • Bachelor's degree in business administration, Marketing, E-commerce, or a related field.
  • At least two to three years of experience in managing online marketplaces, preferably in a similar industry or with similar products.
  • Strong analytical skills and proficiency in using analytics tools (e.g., Google Analytics, Amazon Seller Central, etc.).
  • In-depth knowledge of e-commerce platforms, marketplace algorithms, and SEO best practices.
  • Excellent communication skills and the ability to collaborate cross-functionally with various teams.
  • Detail-oriented, proactive, and able to manage multiple tasks efficiently in a fast-paced environment.

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