Cloud Infrastructure Support Specialist

15 hours ago

Islamabad, Islamabad, Pakistan Contour Software Full time

About Contour Software

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Contour Software has experienced rapid growth since its inception, expanding from a dozen employees to over 2,000 staff across three cities in under 14 years.

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As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. Our broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covers more than 100 industry domains in predominantly mature markets, providing the perfect environment for professionals to build fulfilling, long-term careers.

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The Enspire Division

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Enspire for Enterprise provides scalable digital marketing solutions for franchises combined with powerful analytics for decision-makers.

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As a Franchise Digital Marketing Agency, Enspire has partnered with over 100 multi-location and franchise networks to support thousands of locations worldwide and clients include Affordable Dentures, Seasons Sunrooms, Hand and Stone, World Gym, Rebath, Johnson Controls, Mr. Electric, and Ace Hardware, among others.

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The Position Overview

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This is an exciting opportunity to join a vibrant, growing software company with a young workforce and global customer base.

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We are seeking a Trainee Systems Administrator based in Contour Software's offices in Islamabad, Pakistan. This technical role involves oversight, maintenance, and configuration of business-critical systems for our customers.

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Key responsibilities will include:

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  • Analysis and monitoring of existing cloud environments to identify and resolve any issues.\
  • Managing and responding to support tickets raised by Customers through our Professional Services Team.\
  • Developing and maintaining automations for Azure cloud solutions in accordance with best practice.\
  • Collaboration with cloud architect and development teams to evaluate and identify optimal cloud solutions, particularly when onboarding new cloud environments.\
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Main Responsibilities

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The primary duties of this role will include:

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  • VM / Azure App Services provisioning.\
  • PowerShell script automation.\
  • Applying and maintaining Azure security standards.\
  • Monitoring MS SQL databases and server instances.\
  • SQL queries, backups, and maintenance.\
  • Creating alerts in Azure to monitor various services.\
  • Configuring and maintaining VPNs.\
  • Managing DNS.\
  • Managing Virtual Networks, Azure Traffic Manager, Network Security Groups, and IP/Port whitelisting.\
  • Managing DR services.\
  • Performing application installs of our products.\
  • Report writing.\
  • Problem solving.\
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Required Skills and Qualifications

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We're looking for candidates with the following qualities:

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  • Familiarity with MS SQL.\
  • Exposure to Windows Server Administration.\
  • Familiarity with public cloud providers and basic administration knowledge.\
  • Logical thinking and problem-solving skills.\
  • Excellent communication skills - fluent English (spoken and written).\
  • Highly numerate.\
  • Experience with standard business environment software such as MS Outlook, Excel, and Word.\
  • Tech-savvy: Ability to keep up with the latest software trends and strong at technical troubleshooting.\
  • Reliable, dependable, and with a strong work ethic.\
  • Organised with the ability to prioritise.\
  • Ability to work collaboratively within a team and also to problem solve autonomously where required.\
  • College Degree, Professional Qualification, or extensive Work Experience in one of the following disciplines:\
  • IT Administration / Cloud Administration.\
  • Computer Science.\
  • Engineering.\
  • Physics.\

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