Business Process Operations Manager

3 days ago


Lahore, Punjab, Pakistan Abacus Full time

Abacus is a leading provider of business solutions, helping organizations transform their visions into realities through innovative methodologies and technological tools.

About the Role

This full-time Assistant Manager BPO Operations position located in Lahore involves overseeing day-to-day operations, managing team performance, ensuring quality service delivery, and implementing process improvements in a BPO setting.

Key Responsibilities
  • Leadership and Team Management: Strong leadership skills to manage and motivate a high-performing team.
  • BPO Operations Experience: Up to 4 to 5 years of experience in BPO operations and process improvement.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills to collaborate with cross-functional teams.
  • Analytical and Problem-Solving Abilities: Strong analytical and problem-solving abilities to identify and resolve complex issues.
Requirements
  • Bachelor's Degree: Bachelor's degree in Business Administration or relevant field.
  • Industry Trends and Best Practices: Knowledge of industry trends and best practices to stay ahead of the competition.


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