Order Management Specialist

21 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role

We are seeking an experienced Senior Manager to join our team in a key role, overseeing the Domestic Order Cross Border Order function. As a key member of our operations team, you will be responsible for ensuring compliance with Production Order / DOCBO cases and cost control related to business as usual. This includes error-free and timely processing of DOCBO / Production Orders for clients.

Key Responsibilities:
  1. Contribute towards compliance for Production Order / DOCBO cases.
  2. Ensure cost control related to business as usual.
  3. Error-free and timely processing of DOCBO / Production Orders for clients.
Business Objectives:
  1. Ensure response submission to Authorities i.e., LEA (Law Enforcement Agencies) and Regulators as per their requirement.
  2. Liaise with stakeholders to streamline processes and escalate potential gaps.
  3. Maintain thorough knowledge of bank products across all segments.
  4. Initiate and implement improvement plans to meet A3 targets.
  5. Liaise with LEA when necessary to ensure compliance of DOCBO Cases.
Processes:
  1. Carefully examine and process DOCBO cases & queries received from various Authorities in relation to provision of Information / Record against SCBPL account holders.
  2. Ensure every Production order received within cut-off is processed, or provide a valid reason for pending orders.
  3. Follow-up on pending Production orders and maintain targeted TAT (Turnaround Time).
  4. Act and respond to all queries / instructions received from relevant stakeholders and authorities.
  5. Ensure operational processes deliver excellent levels of costs and quality.
  6. Manage operational integrity across the business within areas of responsibility.
  7. Address potential conflicts of interests and priorities of different business operations to ensure optimal outcomes.
  8. Ensure Key Risk Indicators and Operational Risks are addressed, dealt with, and resolved.
  9. Proactively identify inherent risks within the department and recommend ways to minimize risk.


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