
Digital Sales
1 day ago
Digital Sales Representative
About the Role:
We are seeking a highly skilled and experienced sales representative to join our team. As a digital sales representative, you will be responsible for developing and maintaining strong relationships with our clients, identifying new business opportunities, and driving sales growth.
Key Responsibilities:
- Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
- Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
- Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
- Deliver a personalized experience that reflects each brand's voice, values, and standards.
- Record and share feedback that can help improve customer experience and internal processes.
- Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
Requirements:
- At least 1 year of experience in e-commerce, customer service, or sales support.
- Excellent written and verbal communication skills.
- Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
- Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
- Detail-oriented, self-motivated, and solution-focused.
Benefits:
- Performance-based raises and commission opportunities.
- Paid time off to relax and recharge.
- HMO health coverage for peace of mind.
- Recognition bonuses to celebrate your wins.
- 100% permanent work-from-home setup.
- Supportive and collaborative team culture with room for career growth.
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