Check Collector

This is an onsite role combining check collection and customer support. The position involves managing the collection of post-dated checks (PDCs) from clients, guiding them through the process, following up on missing checks, and keeping internal teams updated.

• PDC Collection
• Collect post-dated checks from clients or designated drop-off locations.
• Verify all check details: correct name, date, amount, and signature.
• Maintain accurate records of all collected checks.
• Coordinate with the internal team to ensure timely processing.
• Flag any issues such as incorrect checks or delays.
• Handle physical storage or delivery of checks according to company policy.
• Customer Support
• Call and guide newly approved clients about PDC requirements.
• Follow up with clients who delay or miss submissions.
• Resolve basic client questions and redirect complex ones internally.
• Send reminders via SMS or WhatsApp.
• Log all interactions and update call records regularly.

The work schedule is Monday to Friday, 10:00 am to 06:00 pm.