Live Chat Coordinator

6 days ago

Mirpur Khas, Sindh, Pakistan beBee Careers Full time

Live Chat Coordinator Job Summary

About the Opportunity

We're seeking a highly organized and detail-oriented Live Chat Coordinator to play a vital role in shaping our customer experience through expert chat management.

In this role, you'll be responsible for overseeing chat operations, developing and implementing chat strategies, and collaborating with stakeholders to drive business objectives.

  • Develop and implement comprehensive chat strategies to enhance customer engagement.
  • Collaborate with cross-functional teams to align chat initiatives with business goals.
  • Manage and analyze chat metrics to inform process improvements.
Requirements and Qualifications

To excel in this position, you'll need:

  • Proven experience in a customer-facing role, preferably in a technical support environment.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic environment.

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