Integration Support Specialist

4 days ago

Lahore, Punjab, Pakistan beBeeIntegration Full time 800,000 - 1,200,000

Are you looking for a career opportunity that allows you to utilize your technical skills in integration support?

About the Role

We are seeking an experienced Integration Support Professional to join our Customer Success Team.

This role plays a crucial part in ensuring seamless integration and technical support for our clients. You will be responsible for assisting clients with the successful implementation and ongoing support of our integration solutions. Your primary point of contact, providing expert guidance and troubleshooting assistance to address client queries and technical issues. The ideal candidate should have a strong understanding of integration processes, excellent communication skills, and a customer-focused mindset.

Key Responsibilities:
  • Collaborate with clients to understand their integration requirements and provide guidance on best practices for successful implementation.
  • Assist clients with configuring and setting up integration solutions, ensuring smooth data flow between systems.
  • Conduct comprehensive testing and troubleshooting to identify and resolve integration issues promptly.
  • Offer training and support to clients on the proper use of integration tools and platforms.
Technical Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
  • Proven experience in integration support, technical support, or a similar role.
  • Strong knowledge of integration concepts, protocols, and technologies (e.g., API, Web Services).
  • Proficiency in troubleshooting integration-related issues and familiarity with tools like API monitors and log analyzers.
  • Strong customer service orientation and a passion for delivering exceptional support experiences.
Benefits and Working Conditions:
  • Market-leading salary and allowances.
  • Medical insurance coverage – self and dependents.
  • Parents' medical coverage.
  • Disability insurance.
  • Life insurance.
  • Provident fund and EOBI.
  • Performance-based bonuses.
  • Annual performance reviews.
  • Home internet subsidy.
  • Conveyance allowance.
  • Company-subsidized vehicle financing plans.
  • Company-provided dinner.
  • Professional development budget.
  • Recreational area for in-house games.
  • In-house gym and cafe.
  • Friendly work environment.
  • Training opportunities.
  • Company-sponsored recreational tours.
  • Earned annual leaves.
Working Hours and Schedule:
  • 40 hours plus per week - Must be willing to work overlapping hours as needed.
  • Monday to Friday.

This is a full-time administrative role within the software development industry.

This position requires someone who can work independently, prioritize tasks effectively, and manage multiple projects simultaneously.

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