Operations Program Manager

5 days ago


Islamabad, Islamabad, Pakistan Motive Full time
About Motive

Motive is a leading technology company that improves safety, productivity, and profitability for businesses powering the physical economy.

Our Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more.

We serve over 120,000 businesses across various industries, including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

We're proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Job

In this role, you will oversee systems and tools powering our Global Post Sales Organization. You will work closely with stakeholders to understand business needs and translate them into actionable technical solutions.

Responsibilities and Requirements
  • Collaborate with stakeholders to understand business needs and design effective technical solutions.
  • Design, optimize, and automate processes to configure tools seamlessly, ensuring excellent agent and customer experiences.
  • Manage tool and system access requests, configurations, and troubleshooting, partnering with IT and engineering teams as needed.
  • Develop proof-of-concept solutions in Salesforce to support development efforts and assist in system integration.
  • Partner with Enablement teams to ensure agents are trained and ready to navigate new or updated tools effectively.
  • 3+ years of experience in a technology operations or similar role, with a strong focus on contact center operations.
  • Hands-on experience with Salesforce Service Cloud, Amazon Connect, or equivalent systems.
  • Proven track record of implementing and improving tools and systems for customer support operations.


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