
Technology Performance Insights Manager
3 days ago
Transforming Businesses through Data-Driven Decision Making
In a rapidly changing world, businesses need to adapt quickly to stay ahead. As a Service Performance Insights Manager at HSBC, you will play a critical role in driving business growth by providing actionable insights that inform strategic decisions.
You will be accountable for developing and implementing policies, standard operating procedures, and strategies that drive service performance excellence. Your primary point of contact will be the Global Head of Service Management, who will rely on your expertise for ad-hoc reporting and analysis.
Your team will work closely with stakeholders across Technology to provide support, guidance, and direction. You will lead and develop a small team, ensuring they have the necessary capabilities, skills, and knowledge to deliver goals and objectives.
A key aspect of this role is transforming your team from data producers to insight providers. You will foster a culture of continuous improvement, encouraging innovation and efficiency throughout the organization.
The success of this role relies heavily on accuracy and timeliness. Regular metrics and reports will be produced on time and with precision, informing decisions at the Board level and regulatory bodies.
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