Technical Support Specialist

4 days ago


Raiwind Tehsil, Pakistan beBee Careers Full time
Customer Support Specialist Job Summary

We are seeking a skilled Customer Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service through prompt and effective resolution of technical queries. Key responsibilities include:

Core Duties:
  1. Customer Interaction: Engage with customers across various channels (email, phone, chat, and ticketing system) to provide helpful and professional technical assistance.
  2. Technical Troubleshooting: Perform detailed diagnostics and troubleshooting for both hardware and software issues.
  3. Documentation and Knowledge Base: Ensure all troubleshooting steps and solutions are thoroughly documented for future reference.

Key Performance Indicators:
  1. Resolution Rate: Meet or exceed the resolution rate targets set by the organization.
  2. First Contact Resolution: Achieve high first contact resolution rates to minimize the need for follow-up interactions.


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