Advisor Team Leader

5 days ago


Islamabad, Islamabad, Pakistan CallingTech Full time
Advisor Team Leader

The Advisor Team Leader is responsible for leading a team of Advisors, driving performance and improving processes.

This role requires strong leadership and communication skills to guide team members and drive decision-making.

Key Responsibilities:
  1. Develop and track performance goals, focusing on areas for improvement.
  2. Lead by example, demonstrating high standards of performance and behavior.
  3. Analyze data to inform decisions and identify opportunities for growth.
  4. Educate team members on performance expectations and their impact on customer satisfaction.
  5. Collaborate with Workforce Management to optimize staffing plans and meet service level goals.
  6. Monitor time-off planning, attendance, and adherence in partnership with Workforce Management.
  7. Promote a culture of continuous improvement, encouraging team members to suggest ideas.
  8. Conduct Seller interaction audits and provide coaching to enhance performance.
  9. Maintain a professional demeanor, representing the company effectively and handling sensitive issues.
  10. Demonstrate effective time-management skills, leveraging departmental resources and policies.


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