IT Support Specialist

14 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

We are seeking a skilled IT Support Specialist to join our team. As a technical help desk professional, you will be responsible for providing timely and effective solutions to clients' technical issues.

Key Responsibilities:

  • Provide troubleshooting assistance via phone, email, or chat to both clients and internal teams.
  • Diagnose and resolve technical issues related to POS systems and equipment.
  • Collaborate closely with internal teams to escalate and resolve complex technical issues.
  • Document technical issues, solutions, and troubleshooting steps for internal knowledge sharing.
  • Communicate with clients and internal teams in a clear and concise manner.
  • Ensure timely follow-up on reported issues and maintain client satisfaction and trust.
Qualifications

To be successful in this role, you will need the following qualifications:

  • 6+ years of experience in a help desk or technical support role.
  • Strong verbal and written communication skills in English.
  • Proven experience providing support through phone, email, or chat.
  • Ability to work independently and as part of a cross-functional team.
  • Familiarity with common IT tools, systems, and software.


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