Accounting Application Expert

19 hours ago


Lahore, Punjab, Pakistan Contour Software Full time
Responsibilities
  • Become a product expert and resource for client inquiries.
  • Respond to client cases promptly, keeping clients updated on status, next steps, and estimated resolution times.
  • Troubleshoot client issues effectively by gathering information, problem-solving, and escalating cases as necessary.
  • Conduct user training over phone and online meetings, guiding clients through application tasks.
  • Prioritize and balance multiple issues based on urgency and impact to clients.
  • Promote and uphold a high-quality, service-oriented image of the company.
  • Contribute to knowledge base and training materials to enhance user resources.
  • Support process improvement initiatives.
  • Perform other related duties as assigned.


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