
Recovery Process Specialist
4 days ago
Job Description
We are seeking a highly skilled Recovery Process Specialist to join our team at Allied Bank Limited. As a Senior Officer Collection, you will play a crucial role in developing and implementing comprehensive strategies to optimize collection and recovery processes for digital lending products.
The ideal candidate will have a strong background in risk management, with experience in collections and recovery processes. Strong analytical and problem-solving skills, with the ability to negotiate and communicate effectively with cross-functional teams and external partners.
- Key Responsibilities:
- Analyse customer behaviour and payment patterns to identify early warning signs of delinquency, implementing proactive measures to mitigate risks and minimize losses.
- Collaborate closely with internal stakeholders, including customer service, legal, and risk management teams, to address customer inquiries, resolve disputes, and streamline collection workflows.
- Maintain accurate records of collection activities, correspondence, and payment arrangements, leveraging data analytics to identify trends, insights, and opportunities for process optimization.
Requirements
- Bachelor's degree in a relevant field from a reputed institution.
- Minimum two years of experience in digital lending product management or a related field, preferably in the financial services industry.
- Strong negotiation skills, communication and persuasion skills to resolve delinquent accounts.
- Knowledge of regulatory compliance, collections & recovery processes.
- Proficient in MS Office.
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