Network Analyst Professional

5 days ago

Gujranwala, Punjab, Pakistan beBee Careers Full time

**Job Description**

We are seeking an experienced IT professional to join our team as a Technical Support Specialist. The successful candidate will have a strong background in network administration, server management, and IT operations.

As a key member of our IT team, you will be responsible for providing technical support for our internal customers, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve problems.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat channels.
  • Troubleshoot hardware and software issues, escalating complex problems to senior engineers when necessary.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall IT service delivery.
  • Develop and maintain comprehensive documentation for IT processes and procedures.
  • Contribute to the development and implementation of new IT projects and initiatives.
  • Stay up-to-date with emerging technologies and industry trends to continuously improve IT services and support.
  • Work closely with the IT leadership team to align technical objectives with business goals.

Requirements:

  • A degree in Computer Science, Information Technology, or a related field.
  • Minimum 5 years of experience in IT operations, with a focus on network administration and server management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Knowledge of IT service management frameworks and industry standards.
  • Experience with IT service management tools and platforms.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Commitment to continuous learning and professional development.

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