
Order-to-Cash Efficiency Specialist
5 hours ago
Enhancing Order-to-Cash Efficiency
">- Key Responsibilities:
Contact customers and clients with outstanding debts to arrange timely payments, negotiate payment plans and agreements to ensure debts are cleared within the agreed timeframes, provide customers with clear information regarding their outstanding debts and the potential consequences of non-payment, maintain detailed accurate records of all collection efforts and interactions with customers, adhere to all legal regulations and company policies related to debt collection practices, work proactively to reduce overdue debts focusing on improving Days Sales Outstanding (DSO) and reducing Average Days Late (ADL) for the assigned portfolio, forecast and track monthly collections to meet targets and expectations, actively contribute to overdue reduction projects and demonstrate agility in responding to changing customer dynamics and collection needs.
Ideal Candidate Profile:
- Experience in accounts receivable debt collection or similar roles with a strong understanding of the order-to-cash cycle.
- Strong verbal and written communication skills with the ability to negotiate effectively and professionally with customers.
- High level of accuracy in record-keeping and data management.
- Ability to think critically and develop solutions to reduce overdue balances and improve collection efficiency.
- Experience with forecasting tracking collections and understanding key financial metrics (e.g. DSO ADL).
- Knowledge of relevant laws and regulations governing debt collection practices.
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