Customer Service Professional

4 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Summary

We are seeking a highly skilled Cross-Selling and Upselling Executive to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer support and ensuring timely delivery of products.

About the Role

  • Provide outstanding customer support via phone, email, and chat
  • Assist customers in product selection and provide accurate information on pricing, availability, and specifications
  • Process and manage customer orders, ensuring timely delivery and customer satisfaction
  • Handle customer complaints and resolve issues in a professional manner
  • Maintain customer database and update records with accurate information
  • Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling
  • Stay updated on product knowledge and industry trends

Requirements

  • Minimum 2 years of experience in customer service, preferably in the electrical/electronic manufacturing industry
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to prioritize tasks and handle multiple customer inquiries simultaneously
  • Familiarity with CRM software and customer service tools
  • Attention to detail and accuracy in handling customer information


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