Technical Operations Manager

4 days ago


Saddar Town, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

At Sybrid (Pvt) Ltd, a Lakson Group Company, we are seeking an exceptional Technical Operations Manager to lead our contact centre technical support operations. The ideal candidate will oversee all aspects of the department with precision and organization, ensuring internal targets for service level are met while exceeding customer expectations with exceptional external quality.

Key responsibilities include minimizing resolution time, meeting response time benchmarks, and managing the performance scoring model of engineers and supervisors. This role requires effective management skills, strong leadership abilities, and a passion for delivering excellent results.

The successful candidate will collaborate with the Training and Development team to identify and arrange training opportunities, ensuring our team members have the necessary skills to excel in their roles.

Job Requirements

  • A positive attitude, motivation, energy, and strong leadership skills are essential for success in this role.
  • Effective stress management and customer service skills are also crucial.


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