
Account and Business Development Specialist
3 days ago
AZ Movers is looking for a skilled and motivated individual to join our team as a customer service representative and inside sales specialist.
The ideal candidate will possess excellent communication skills, both verbal and written, and be fluent in English.
They should also be a professional team player with a strong personality and ability to grasp opportunities for growth and development.
This role involves serving as the primary point of contact for all customers, providing exceptional customer service, and maintaining open communication throughout the moving process.
Key Responsibilities:
- Serve as the first point of contact for all customers calling in.
- Provide support and assistance to customers.
- Call new inquiries within minutes of receiving them.
- Obtain quotes and estimates from customers within 24 hours.
- Send out estimates, job sheets, invoices, and other necessary paperwork.
- Maintain open communication with customers and drivers during and after moves have been completed.
- Conduct rigorous follow-ups with customers who have been quoted or not responded.
- Liaise with contractors to gather information and estimates.
Requirements:
- Customer service experience is essential, with three-tier customer service being a significant advantage.
- Excellent English verbal and written communication skills are required.
- Ability to work well in high-stress situations.
- Strong problem-solving skills.
Working Hours:
- Full-time position requiring commitment from 1pm-10pm (PST), Monday to Friday, and Saturday for five hours.
Candidates must be able to work efficiently and effectively in a fast-paced environment to meet deadlines.
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