IT Technical Support Technician

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Position

We are looking for a highly skilled Software Support Analyst to join our team. The ideal candidate will have exceptional communication skills, a strong analytical mindset and the ability to troubleshoot complex technical issues.

Responsibilities:

  • Provide technical support to customers via phone, email or chat.
  • Troubleshoot complex technical issues and resolve problems efficiently.
  • Document and track customer issues and resolutions.
  • Collaborate with internal teams to resolve technical issues.
  • Stay up-to-date with product knowledge and industry trends.

Requirements:

  • Bachelor's Degree, preferably in a technical discipline.
  • 3 to 5 years of experience in a similar role (customer application support) - Tier 2 technical support preferred.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

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