
Technical Assistance Manager
5 days ago
At Modisoft Private Limited, we are committed to delivering exceptional support to our clients. We are seeking a Technical Assistance Manager to join our team, responsible for providing expert technical support to our clients, resolving complex issues, and escalating when necessary.
Responsibilities- Provide expert technical support to clients via various channels.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Document all customer interactions in the CRM system.
- Provide feedback to the product and support teams regarding common issues or potential areas for improvement.
- Manage all aspects of the onboarding process for new customers, ensuring a seamless and efficient experience.
- Experience: Previous experience in technical support, preferably within the tech or retail sector.
- Skills: Proficient in English (spoken and written). Fluency in Hindi and Urdu is highly preferred to cater to diverse customer needs. Strong problem-solving and communication skills. Ability to work under pressure and manage multiple priorities effectively.
- Education: High school diploma or equivalent required; Preferred Degrees in: Business, Commerce, or Finance.
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