Digital Onboarding Specialist

4 days ago

Karachi, Sindh, Pakistan beBeeOnboarding Full time

Account Onboarding Expert

We are seeking an experienced Account Onboarding Expert to join our team. The successful candidate will be responsible for ensuring a seamless onboarding experience for customers, working closely with internal teams to review digital onboarding processes and documents.

To achieve this, the expert will conduct thorough reviews of customer digital onboarding processes and documents, ensuring accuracy and compliance with regulatory guidelines. This will involve performing accurate identity verification checks, including name screening against sanction lists and PEP databases, flagging potential risks and escalating for further review.

Key Responsibilities:

  • Digital Onboarding: Conduct thorough reviews of customer digital onboarding processes and documents, ensuring accuracy and compliance with regulatory guidelines.
  • Identity Verification & Name Screening: Perform accurate identity verification checks, including name screening against sanction lists and PEP databases, flagging potential risks and escalating for further review.
  • Video KYC: Conduct video KYC sessions to authenticate customer identities, ensuring compliance with regulatory and internal guidelines.
  • KYC Data and Document Management: Review, validate, and process KYC data and documents submitted by customers, ensuring they meet the bank's onboarding requirements and comply with KYC/AML/CFT regulations.
  • Compliance and Risk Management: Ensure all onboarding processes adhere to AML/CFT regulations and internal policies, flagging and escalating any discrepancies, missing documentation, or compliance issues for further investigation.
  • Customer Support: Coordinate with customers during the onboarding process, addressing queries and ensuring complete submission of necessary documentation.
  • Process Improvement: Continuously identify opportunities to enhance the onboarding process by improving efficiency, accuracy, and customer experience through automation, workflow improvements, or regulatory updates.
  • Account Maintenance: Manage customer account services, including account activations, closures, blocking/unblocking, and updates to customer profile data, ensuring accuracy and timely processing.
  • Zakat Exemptions & Compliance: Accurately handle and process zakat exemption requests and ensure compliance with zakat regulations for deduction and reporting of Zakat.
  • Deceased Accounts Management: Process and manage accounts of deceased customers, coordinating with relevant teams to ensure compliance with regulations and internal policies.
  • Account Closure & Blocking: Handle account closure requests, ensuring proper documentation, validation, and timely execution while adhering to internal policies and regulatory requirements.
  • Reporting and Analytics: Generate regular reports on account service activities, providing actionable insights for process improvements and customer service enhancements.

Qualifications:

  • Bachelor's degree in Business, Finance, or a related field (Master's preferred).
  • 2-5 years of experience in customer digital onboarding, KYC management, account management, customer services, or related roles in the banking sector.
  • Experience with managing account closures, zakat exemptions, deceased accounts, and customer data updates.
  • Strong knowledge of KYC, AML/CFT regulations, digital onboarding frameworks, and video KYC processes.
  • Effective communication skills, both written and verbal, to collaborate with customers and internal teams.

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