Quality Assurance Executive

17 hours ago


Lahore, Punjab, Pakistan PakWheels Full time
Job Overview
We are seeking a dedicated and detail-oriented individual to join our team as a Quality Assurance Executive. As a key member of our Customer Support team, you will play a vital role in upholding PakWheels' high standards of customer service.

Key Responsibilities
• Listen to recorded calls to identify areas for improvement, such as adherence to scripts, product knowledge, and customer satisfaction.
• Provide constructive feedback to agents on their performance, highlighting strengths and areas for development.
• Create and maintain call center quality standards and guidelines.
• Conduct regular audits to assess agent performance and identify trends.
• Analyze call metrics, such as average handle time, first call resolution rates, and customer satisfaction scores.
• Provide training and coaching to agents to help them improve their skills.
• Work closely with management to identify and implement strategies for improving call center quality.

Requirements
• Bachelor's degree in a relevant field.
• Previous experience in a call center quality assurance role is preferred.
• A certification in customer service or quality assurance will be an added advantage.
• Strong ability to attentively listen to recorded calls and identify areas where agents can improve.
• Skilled in providing actionable feedback and effective coaching to call center agents.
• Solid understanding of customer service principles and best practices, particularly within a call center environment.


  • Lahore, Punjab, Pakistan Job Portal - dinCloud Pakistan Full time

    About Us:Job Portal - dinCloud Pakistan is a leading organization dedicated to excellence in quality assurance. Our mission is to maintain high standards, provide a supportive work environment, and deliver exceptional results.Key Responsibilities:Develop and implement effective audit strategies, driving continuous improvement across the organization.Conduct...


  • Lahore, Punjab, Pakistan Netsol Technologies Ltd Full time

    Sr. Software Quality Assurance EngineersAt Netsol Technologies Ltd, we are seeking a seasoned Quality Assurance Lead to join our team. In this role, you will be responsible for overseeing the quality assurance process and ensuring that our software meets the highest standards.The ideal candidate will have 2+ years of experience in Quality Assurance and...


  • Lahore, Punjab, Pakistan HRSI Full time

    About the positionWe're looking for a skilled Executive Quality Assurance Professional to support our clients' needs.Job OverviewDevelop and implement quality control strategies to ensure client satisfaction.Stay up-to-date with industry developments and best practices in quality management.Maintain open communication with team members to resolve any...


  • Lahore, Punjab, Pakistan Chrome Brains Full time

    About the JobChrome Brains is looking for a highly motivated Quality Assurance Manager to lead our software quality assurance efforts. This role requires a deep understanding of software development life cycles and quality assurance best practices.ResponsibilitiesDevelop and execute comprehensive test plans to ensure high-quality software...


  • Lahore, Punjab, Pakistan Itss Full time

    We require a highly skilled Quality Assurance Specialist at Itss, Pakistan to perform quality assurance of software and static website based projects. The ideal candidate should have a strong understanding of software development methodologies and processes.Key ResponsibilitiesConduct thorough testing of software and static websites to ensure compliance with...


  • Lahore, Punjab, Pakistan Insignia Business Solutions Full time

    Software Quality Assurance ProfessionalWe are looking for a Software Quality Assurance Professional to be part of our dynamic team at Insignia Business Solutions.The successful candidate will have a solid understanding of software quality assurance principles and methodologies. They will also have experience in test planning, execution, and coordination.Key...


  • Lahore, Punjab, Pakistan SQUADCELL Full time

    **Company Overview**SquadCell is a dynamic and innovative company that specializes in software development.We are passionate about delivering high-quality software solutions that meet our clients' needs.Our team of experts works tirelessly to ensure that our software products are reliable, efficient, and user-friendly.As a Software Quality Assurance...


  • Lahore, Punjab, Pakistan Avanceon Middle East & South Asia Full time

    Job Title: SQA (Software Quality Assurance) EngineerThe Avanceon Middle East & South Asia Software Quality Assurance Engineer will collaborate closely with the software development team to implement and execute comprehensive test plans, focusing on automation.To be successful in this role, you should have:A degree in Computer Science or a related field4 - 6...


  • Lahore, Punjab, Pakistan Code View Camp (Pvt.) Ltd. Full time

    Software Quality Assurance EngineerWe are seeking a highly skilled SQA engineer to collaborate with our development team. Key responsibilities include:Developing and executing quality assurance plans for projects.Designing, developing, and executing test cases.Reviewing work products like requirements specifications, functional specifications, designs, and...


  • Lahore, Punjab, Pakistan Devsinc Full time

    Job Description:We are seeking a skilled Software Quality Assurance Engineer to join our team at Devsinc. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of software quality and reliability through rigorous testing and defect identification.Responsibilities:Create and execute detailed test plans, test...


  • Lahore, Punjab, Pakistan Wrangler Instruments Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Director to lead our quality assurance team and drive process improvement initiatives at Wrangler Instruments.The ideal candidate will have a strong background in quality management, with experience in designing and implementing quality assurance training programs, overseeing testing and auditing,...


  • Lahore, Punjab, Pakistan Job Portal - dinCloud Pakistan Full time

    About Job Portal - dinCloud PakistanWe are a leading organization dedicated to excellence in quality assurance. Our mission is to maintain high standards in all our endeavors and provide a supportive work environment.Key Responsibilities:Conduct comprehensive audits in accordance with established policies and procedures, ensuring compliance with laws and...


  • Lahore, Punjab, Pakistan Tryngo Technologies (Pvt.) Ltd. Full time

    Tryngo Technologies (Pvt.) Ltd. is a forward-thinking software development company based in Lahore and Islamabad.We are seeking a skilled Quality Assurance Specialist to join our team and contribute to the delivery of high-quality software products.The ideal candidate will have experience with testing methodologies, defect tracking, and quality assurance...


  • Lahore, Punjab, Pakistan Digitaiz Inc. Full time

    Digitaiz Inc. is a leading technology company that specializes in software development and testing. As a Senior Software Quality Assurance Engineer, you will play a crucial role in ensuring the quality of our products.Job OverviewThe ideal candidate will have a proven track record of experience in software quality assurance, with a strong understanding of...


  • Lahore, Punjab, Pakistan Techscon Technologies Full time

    We are seeking a highly motivated Quality Assurance professional to lead our team towards overall system improvement. The ideal candidate will have a solid understanding of Testing Methodologies, Bug Life Cycle, and Test Automation.Job RequirementsGraduation in Computer Sciences.Develop and maintain test cases, scenarios, and test scripts for QA testing...


  • Lahore, Punjab, Pakistan Creative Chaos Full time

    Job OverviewCreative Chaos is seeking a seasoned Senior QA Engineer to join our team. As a key member of our quality assurance team, you will play a crucial role in ensuring the highest level of quality assurance possible.About the RoleThis exciting opportunity involves collaborating with other QA staff to accomplish daily QA tasks on-time with a high level...


  • Lahore, Punjab, Pakistan People Full time

    About the role:We are looking for a seasoned Quality Assurance Expert to join our team. The ideal candidate will have 8-10 years of proven experience in quality assurance, with expertise in manual testing and automation.The successful candidate will be responsible for:Creating test plans and scenarios with detailed test casesDeveloping standard operating...


  • Lahore, Punjab, Pakistan Tanbits Full time

    Job Title: Quality Assurance Specialist JobTanbits is seeking an exceptional Quality Assurance Specialist to join our team in Lahore, Pakistan. As a critical member of our quality assurance team, you will play a pivotal role in ensuring the highest quality of our software products.About the Role:As a Quality Assurance Specialist, you will be responsible for...


  • Lahore, Punjab, Pakistan Parhlo Full time

    Parhlo Job DescriptionWe are seeking a skilled Quality Assurance Executive who can oversee the Quality Assurance and Control of inbound and outbound calls, emails, and assess employee performance. The ideal candidate should be proficient in English speaking and listening, with strong analytical skills and ability to work independently within a team-based...


  • Lahore, Punjab, Pakistan Centric Brands Inc. Full time

    About Centric BrandsCentric Brands is a leading lifestyle brand collective that designs, sources, markets, and sells high-quality products in multiple segments. Our mission is to drive future growth through innovation, creativity, and analytical thinking.Job SummaryWe are seeking an experienced Quality Assurance Specialist to join our team in Pakistan. As a...