Relationship Builder

3 days ago


Model Town Tehsil, Pakistan beBee Careers Full time
Customer Relationship Manager

Job Overview:

  • We are seeking an experienced professional to handle the entire customer journey, from acquisition to retention.

Key Responsibilities:

  1. To build strong, long-term relationships with key customers and resolve any issues promptly.
  2. To keep customers informed about our products, services, and updates through regular communication.
  3. To identify and capitalize on upsell and cross-sell opportunities within existing accounts.
  4. To collaborate with the marketing team to create engaging campaigns that drive customer loyalty.
  5. To monitor customer feedback and work with the product team to address any concerns.
  6. To analyze customer data to identify trends and areas for improvement.
  7. To develop and implement strategies to enhance customer retention and reduce churn.
  8. To manage multiple client accounts effectively and provide proactive communication and support.

Requirements:

  • A bachelor's degree in Business Administration, Marketing, or a related field.
  • At least 2 years of experience in client success, account management, or customer service.
  • Strong interpersonal skills with a customer-centric approach.
  • Experience with CRM tools and email handling.
  • Ability to work collaboratively in a fast-paced environment.


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