Operational Efficiency Expert

2 days ago

Hyderabad City Taluka, Pakistan beBee Careers Full time

Main Responsibilities:

  • To serve as the primary contact for SOP creation, updates, and maintenance, conducting regular reviews to ensure SOPs remain current and relevant.
  • Collaborate with the Global Subject Matter Expert Network to identify standardization opportunities and implement process improvements across the organization.
  • Support all Mergers and Acquisitions activities with knowledge transfer, training, and end-user support, capturing critical documentation in standardized formats.
  • Oversee the rollout of new processes, ensuring proper sequencing for implementation across relevant teams and conducting audits to confirm adherence.
  • Lead/deliver various training sessions on general guidance, commodity processes, systems-based topics, etc., as needed.
  • Facilitate necessary training for new hires by providing SOPs and training videos for self-training, ensuring effective classroom training through real-case demonstrations. Implement a three-week Hypercare program to assist new hires during their transition into their roles, tracking transaction compliance with SOPs and policies, and conducting assessments to confirm understanding and adherence.
  • Provide robust support and guidance to end users, reinforcing best practices and ensuring that all guidance is well documented, including training videos. Address and resolve user inquiries effectively, helping them understand the root cause of issues and guiding them to relevant resources.
  • Conduct monthly meetings with the Global Procurement Service Centers to reiterate best practices, ensure compliance with GP policies, and communicate new or revised SOPs. Prepare engaging content and present topics, including polls and surveys for feedback.
  • Identify and propose opportunities for process standardization across the Service Centers.
  • Act as an escalation point for process-related questions, serving as a facilitator and guide.
  • Proactively identify and escalate issues, concerns, and opportunities for improvement to the leadership team, seeking assistance when necessary.
  • Plan, coordinate, and implement activities designed to resolve or prevent issues affecting overall business rules.
  • Highlight any deviations from structured training processes to the section manager and secure sign-off on exceptions.
  • Support transitions and projects assigned to the Process Expert.
  • Serve as the SOP Library Owner, ensuring the integrity, effectiveness, and continual improvement of SOPs, including proper governance, revision, tracking, and content quality.

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