Customer Experience Representative

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

As a Customer Support Specialist, you will play a vital role in ensuring our customers receive timely and accurate responses to their queries via various communication channels.

You will be responsible for identifying customer needs and providing guidance on how to utilize specific features effectively.

In addition, you will monitor customer complaints and proactively offer assistance to resolve their issues.

Furthermore, you will share valuable insights and workarounds with your team members and keep customers informed about new features and functionalities.

Finally, you will follow up with customers to ensure that their technical concerns are fully addressed and gather feedback to share with our Product, Sales, and Marketing teams.

Key Responsibilities:
  1. Respond to customer inquiries in a prompt and accurate manner.
  2. Provide expert guidance on feature usage and troubleshooting.
  3. Maintain excellent communication and problem-solving skills.
  4. Work collaboratively with the team to resolve complex issues.
Requirements:
  1. Previous experience as a Customer Support Specialist or similar role.
  2. Familiarity with the industry is a plus.
  3. Fluency in spoken English.
  4. Proficiency in help desk software and remote support tools.
  5. Understanding of CRM systems.
  6. Excellent interpersonal and analytical skills.
  7. Able to multitask and handle pressure.
  8. Patient when dealing with challenging cases.


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