Assistant Consumer Compliance Officer

Job Summary:

• We are seeking an experienced professional to fill the role of Assistant Manager Consumer Affairs. This position will be responsible for ensuring timely submission of responses to consumer complaints, preparing SWOT analyses of cases before NEPRA hearings, and closing liaison with various departments.

About the Role:

The purpose of this position is to ensure that all consumer complaints are handled efficiently and effectively. The ideal candidate will have a strong background in law, business, or a related field, and at least 2-3 years of relevant experience.

Responsibilities:

• Prepare SWOT analysis of cases before NEPRA hearings on consumer complaints
• Closely monitor and analyze consumer complaints from NEPRA and prepare responses within the stipulated time frame
• Close liaison with Internal Business Control (IBC) and other business units such as NC/BF for information collection
• Ensure coordination with relevant departments for timely implementation of NEPRA decisions/advice
• Prepare data for Monthly Finance Report and Monthly Management Report regarding Consumer Complaints in NEPRA handled by Regulatory team
• Accompany NEPRA team for load-shedding related visits as required
• Critically review draft Appeals & draft Review Applications against adverse decisions of Electric Inspectors, Karachi (EIK)
• Support GM RA in filing review appeals within stipulated time subsequent to review

Key Responsibilities:

NEPRA Consumer Complaints

• Scrutinize consumer complaints received from NEPRA pertaining to Central Region and forward same to IBC for their input/feedback
• Close liaison with IBCs for information collection
• Review responses received from IBC and follow up IBC for any additional/missing information
• Prepare draft responses to consumer complaints in discussion for review of GM RA
• Review decisions/advices received from NEPRA for either implementation by IBCs or filing of reviews

NEPRA CAD Hearings

• Attend NEPRA hearings on a weekly basis
• Thoroughly scrutinize all case facts including hearing briefs prior to attending hearings scheduled by NEPRA
• Support IBCs with respect to Regulatory Framework and Company SOPs
• Ensure follow up with IBC subsequent to hearing to ensure post hearing NEPRA advice/decision is implemented

Data Reporting For Monthly Finance Report

• Compile monthly report of pending cases, advice/post hearing letters/new complaints received form NEPRA, adverse and favorable decisions/advice etc.
• Cross check/compile details with monthly log maintained with RA
• Highlight reasons for adverse NEPRA advices/decisions

DLD Appeals

• Critically review draft Appeals & draft Review Applications against adverse decisions of Electric Inspectors, Karachi (EIK)
• Prepare case briefs and support GM Regulation in hearings scheduled by NEPRA in matter of appeals filed by KE

Assistance in Filing of Review for NEPRA Decisions/Directives

• Thoroughly analyze case facts including coordinating with all stakeholders for collection of relevant information and facts to support our stance
• Development of point-wise response for each aspect of the NEPRA decision
• Ensuring review is filed within stipulated timeline as per NEPRA (Review Procedure) Regulations, 2009

Ad-Hoc Assignments of NEPRA

• Completing all ad-hoc nature of NEPRA tasks assigned by GM RA
• Gathering and compiling of data required by NEPRA in coordination with different departments
• Ensuring to meet deadline provided by authority for submission of required data

Requirements:

A suitable candidate must possess excellent analytical skills, strong communication skills, and ability to work well under pressure. A degree in Law, Business, or a related field is essential for this role. Additionally, the ideal candidate should have a minimum of 2-3 years of relevant experience in handling consumer complaints, regulatory affairs, and compliance.

EEO Statement:

K-Electric provides equal employment opportunity to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.

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