
Online Store Associate
19 hours ago
The Online Store Associate is responsible for ensuring the online store's accuracy and customer satisfaction. This role involves collaborating with various teams to deliver seamless product presentation and exceptional customer experience.
Main Responsibilities:
- Product Onboarding: Manage product onboarding into PIM systems, aligning with product categories and internal product groupings.
- Sales Catalog Management: Build and update the sales catalog to reflect seasonal floor sets.
Content Management:
- Collect and track product content from copywriters and photo studios to ensure consistency and accuracy on the website.
Issue Resolution:
- Investigate and resolve product-related issues, including customer service, distribution, and quality concerns.
Site Maintenance:
- Ensure accurate product details (images, titles, prices, colors) are displayed on the website.
- Daily monitoring of product availability and issue resolution.
Requirements:
- Strong Interpersonal Skills: Effective communication with different levels of management, vendors, and cross-functional teams.
- Excellent Organizational Skills: Highly organized, with the ability to prioritize multiple tasks and manage projects effectively.
- Attention to Detail: Meticulous focus on product accuracy and consistency.
- Proactive and Ownership-Oriented: Takes initiative and ensures all tasks are completed on time.
- Computer Proficiency: Strong command of Microsoft Excel, Word, and Outlook, with the ability to navigate e-commerce platforms and systems effectively.
Education and Experience:
- Bachelor's degree from an accredited institution.
- 3 years of work experience in e-commerce or omni-channel retail roles.
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