
Client Relationship Specialist
5 days ago
About MedIQ Smart Healthcare
We are a leading healthcare organization dedicated to providing high-quality services to our clients. Our team is passionate about delivering exceptional care and making a positive impact in our community.
Job Summary:
We are seeking an experienced Key Account Executive to join our team. As a Key Account Executive, you will be responsible for managing and nurturing relationships with key corporate clients to ensure exceptional service and satisfaction.
Main Responsibilities:
- Account Management: Develop and implement effective account plans to meet client needs and exceed expectations.
- Client Communication: Build and maintain strong relationships with key clients, ensuring open and transparent communication.
- Collaboration: Work closely with internal departments to address client issues and service requests, providing solutions that meet their needs.
- Data Analysis: Analyze client data and prepare detailed reports using Excel to track account performance and identify areas for improvement.
- Upselling and Cross-Selling: Identify opportunities to upsell and expand service offerings for existing clients, increasing revenue and driving business growth.
- Documentation: Maintain accurate client records and documentation, ensuring compliance with company policies and procedures.
- Industry Knowledge: Stay updated on healthcare trends and policies to support client accounts effectively and make informed decisions.
Requirements:
- Education: Bachelor's degree in Business, Healthcare Management, or a related field.
- Experience: 2-3 years of experience in key account management, preferably in healthcare or insurance.
- Skills: Proficient in MS Excel, including data analysis, pivot tables, and advanced functions; strong communication, negotiation, and problem-solving skills.
- Aptitude: Ability to manage multiple clients and meet deadlines effectively, while working collaboratively as part of a team.
What We Offer:
- Competitive Salary Package: A comprehensive compensation package that recognizes the value of our employees' contributions.
- Professional Growth Opportunities: The chance to develop new skills, take on new challenges, and advance your career in a dynamic and supportive environment.
- Collaborative Work Environment: A positive and inclusive work culture that values diversity, equity, and inclusion.
- Meaningful Work: The opportunity to make a real difference in people's lives by delivering exceptional healthcare services.
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