
Customer Service Representative
1 day ago
Senior Sales Consultant Job Summary:
We are looking for a highly skilled and experienced Sales Consultant to join our team at Changi Airport. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving operational goals, and maintaining high standards.
The ideal candidate will have experience working in a similar role, with strong IT skills and excellent communication skills. They must be able to communicate effectively in English and have a proven attention to detail.
Key Responsibilities:
- Convert all GP opportunities by continually calling-in customers, selling-up and closing the deal to maximise the full potential of each enquiry/transaction
- Maintain a professional appearance
- Adhere to The Change Group customer service policy
- Maintain a professional approach to colleagues and management
- Coach and mentor Trainee FX Sales Consultants until they successfully complete their FX Sales Consultant Certificate
- Follow all internal procedures when handling company value
- Be aware of and adhere to security features and procedures within the branch
- Keep the bureau clean & tidy and report all repairs and maintenance issues to line manager
- Inform management immediately if there is the slightest suspicion of untoward behaviour within the team
Requirements:
- Experience of working in a similar role
- Experience of working in a busy environment
- Experience of working in a customer facing role
- Strong IT skills which are relatable to the role
- Proven attention to detail
- Excellent communication skills
- Displays drive & purpose
- Promotes team energy
- Achieves high standards
- Wins with customers
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