Customer Service Representative

1 day ago


Gujranwala, Punjab, Pakistan beBee Careers Full time

Senior Sales Consultant Job Summary:

We are looking for a highly skilled and experienced Sales Consultant to join our team at Changi Airport. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving operational goals, and maintaining high standards.

The ideal candidate will have experience working in a similar role, with strong IT skills and excellent communication skills. They must be able to communicate effectively in English and have a proven attention to detail.

Key Responsibilities:

  • Convert all GP opportunities by continually calling-in customers, selling-up and closing the deal to maximise the full potential of each enquiry/transaction
  • Maintain a professional appearance
  • Adhere to The Change Group customer service policy
  • Maintain a professional approach to colleagues and management
  • Coach and mentor Trainee FX Sales Consultants until they successfully complete their FX Sales Consultant Certificate
  • Follow all internal procedures when handling company value
  • Be aware of and adhere to security features and procedures within the branch
  • Keep the bureau clean & tidy and report all repairs and maintenance issues to line manager
  • Inform management immediately if there is the slightest suspicion of untoward behaviour within the team

Requirements:

  • Experience of working in a similar role
  • Experience of working in a busy environment
  • Experience of working in a customer facing role
  • Strong IT skills which are relatable to the role
  • Proven attention to detail
  • Excellent communication skills
  • Displays drive & purpose
  • Promotes team energy
  • Achieves high standards
  • Wins with customers


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