
Collections Account Handler
5 days ago
We are seeking a detail-oriented and customer-focused professional to join our finance team as a Collection Specialist.
The successful candidate will serve as the primary point of contact for all collections-related inquiries, play a critical part in managing accounts receivable, and leverage their knowledge of billing and subscription processes to assist customers with account issues.
- Serve as the main point of contact for all collections-related inquiries and manage accounts receivable.
- Utilize your knowledge of billing and subscription processes to help customers resolve account issues.
- Handle high call volumes, including both inbound and outbound calls.
- Analyze and reconcile customer accounts by reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
- Support the monthly close process by ensuring accurate period cutoffs.
- Collaborate with cross-functional teams to resolve account issues and enhance customer satisfaction.
The ideal candidate will possess 1–2 years of experience in a collections or customer-facing role, strong written and verbal communication skills, and a high level of attention to detail, organization, and vigilance.
Experience in SaaS collections and Quote-to-Cash processes, familiarity with Zuora, Salesforce, and Collections software, and an analytical mindset with the ability to identify patterns and suggest improvements are preferred but not required.
Motive values diversity and inclusivity. We are an equal opportunity employer welcoming people from different backgrounds, experiences, abilities, and perspectives.
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