Dedicated Network Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

ELogix IT is actively seeking a motivated System and Network Engineer to join our team. As a skilled troubleshooter, you will deliver top-notch remote support to our diverse user base, ensuring seamless operations and unrivaled service quality.

About ELogix IT

As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, we deliver innovative technology every day.

Technical Requirements
  • Operating Systems: Proficiency in Windows, macOS, and Linux operating systems.
  • Networking: Working knowledge of TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches.
  • Server Management: Experience with server administration, including Microsoft Exchange, Active Directory, and virtualization technologies (e.g., VMware, Hyper-V).
  • Cloud Services: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
  • Scripting: Proficiency in scripting languages like PowerShell, Bash, or Python.
  • Security: Knowledge of cybersecurity principles, practices, and tools (e.g., antivirus software, firewalls, encryption).
  • Backup and Recovery: Experience with data backup, recovery solutions, and disaster recovery planning.
  • Hardware: Knowledge of computer hardware, troubleshooting, and maintenance.
Experience and Skills
  • Work Experience: Typically 3-5 years of experience in a similar role.
  • Support Experience: Experience providing Tier 2 support, including diagnosing and resolving complex technical issues.
  • Project Management: Ability to manage and execute IT projects from inception to completion.
  • Documentation: Experience in creating and maintaining technical documentation and user guides.
Soft Skills
  • Problem-Solving: Strong analytical and problem-solving skills.
  • Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Customer Service: Strong customer service orientation and the ability to work effectively with end-users.
  • Team Collaboration: Ability to work well in a team environment and collaborate with other IT staff and departments.
  • Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Certifications (Preferred)
  • CompTIA: CompTIA Network+, Security+, or A+.
  • Microsoft: Microsoft Certified Solutions Expert (MCSE) or Microsoft 365 Certified.
  • Cisco: Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).
  • ITIL: ITIL Foundation certification or higher.
Education

Degree: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

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