
Online Marketplace Manager
2 days ago
NXT Labs is seeking a skilled Online Marketplace Manager to lead our digital store operations and drive sales growth through strategic planning, store management, and performance analysis.
The ideal candidate will have a proven track record of success in managing online marketplaces, analyzing market trends, and implementing pricing strategies to increase brand visibility.
Responsibilities:
- Strategic Planning:
- Develop and execute a comprehensive strategy to maximize sales and visibility on Shopify.
- Analyze market trends, competition, and customer behavior to identify growth opportunities.
- Create and implement pricing strategies, promotions, and marketing campaigns to drive sales and increase brand visibility.
- Manage product listings, ensuring accuracy, optimization for search algorithms, and high-quality content (images, descriptions, keywords).
- Monitor inventory levels, track product performance, and ensure timely restocking to avoid stockouts or overstock situations.
- Work closely with the supply chain and operations team to streamline inventory management processes.
- Utilize analytics tools and data to track key performance metrics, sales trends, and customer feedback.
- Generate reports on sales, conversion rates, and other relevant KPIs. Use this data to make informed decisions and drive improvements.
- Implement strategies to improve product visibility, enhance product ranking, and drive traffic to product listings.
- Collaborate with marketing and content teams to create compelling product descriptions, images, and videos to increase conversion rates.
- Identify opportunities for expanding product offerings and explore new marketplaces to grow the business.
- Maintain high standards for customer service by addressing inquiries, concerns, and feedback promptly and professionally.
- Implement best practices to ensure a seamless and positive customer experience, from purchase to delivery and post-purchase support.
- Stay updated on platform policies, regulations, and industry best practices to ensure compliance.
- Ensure that all product listings and operations adhere to marketplace policies and guidelines.
Qualifications:
- Bachelor's degree in business administration, Marketing, E-commerce, or a related field.
- At least two to three years of experience in managing online marketplaces, preferably in a similar industry or with similar products.
- Strong analytical skills and proficiency in using analytics tools (e.g., Google Analytics, Amazon Seller Central, etc.).
- In-depth knowledge of e-commerce platforms, marketplace algorithms, and SEO best practices.
- Excellent communication skills and the ability to collaborate cross-functionally with various teams.
- Detail-oriented, proactive, and able to manage multiple tasks efficiently in a fast-paced environment.
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