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Shift Management Professional

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking an experienced Shift Management Professional to manage and assign shifts effectively, ensuring seamless operations.

Key Responsibilities:
  • Assigning shifts to ensure smooth workflow
  • Providing exceptional customer service and maintaining high-quality service delivery
  • Leading by example, demonstrating integrity, respect, and a professional image at all times
  • Maintaining accurate records and reports, with strong attention to detail and organizational skills
  • Utilizing rostering software to manage shifts efficiently
Requirements:
  • Graduation degree or equivalent qualification
  • Ability to work 12 hours per day, 5 days one week and 4 days the next week
  • Strong verbal and written communication skills in English
  • Excellent typing speed and accuracy
  • Management and negotiation skills, with ability to work independently and as part of a team
  • Punctuality and reliability are essential
Preferred Qualifications:
  • Previous experience in call centers or similar roles
  • Knowledge of working within HSE procedures and processes
  • Familiarity with rostering software and its applications