Sales Relationship Specialist

3 days ago

Gujranwala, Punjab, Pakistan beBee Careers Full time
Account Manager

We are seeking an experienced Account Manager to join our sales team. As a key member of the team, you will be responsible for generating sales among client accounts, including upselling and cross-selling.

About the Role
  • Operate as the primary point of contact for assigned customers, developing and maintaining long-term relationships with accounts.
  • Ensure clients receive requested products and services in a timely fashion by coordinating with internal stakeholders and managing projects within client relationships.
  • Communicate client needs and demands to the employer company, while forecasting and tracking client account metrics to identify opportunities for growth.
  • Collaborate with the sales team to reach prospective clients, service multiple clients concurrently, and meet deadlines.
Key Responsibilities
  1. Identify and pursue new business opportunities with existing clients, working closely with staff members to ensure consistent service.
  2. Maintain accurate records of client transactions and communicate effectively with clients through various channels.
  3. Develop and implement strategic plans to drive revenue growth and expand client relationships.
  4. Conduct regular client reviews to assess satisfaction levels and identify areas for improvement.
  5. Work collaboratively with internal teams to resolve client issues and provide exceptional customer service.
Requirements
  • Strong interpersonal skills and the ability to build rapport with clients at all levels.
  • Excellent communication and problem-solving skills, with the ability to adapt to changing circumstances.
  • A polite, friendly, and diplomatic manner, with a good sense of humour and the ability to generate ideas.
  • The ability to prioritise and manage several tasks simultaneously, working effectively to deadlines.
  • An excellent understanding of client care, with the ability to relate to a wide range of people and thrive in pressured or stressful situations.
Desirable Qualifications
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in account management, sales, or a related field, with a track record of success.
  • Proficiency in CRM software and Microsoft Office applications.
  • Ability to travel occasionally, both domestically and internationally.

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