E-commerce Support Specialist

4 hours ago


Lahore, Punjab, Pakistan ibex Full time

Ibex is looking for an E-commerce Support Specialist to join our team. As an E-commerce Support Specialist, you will be responsible for providing satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude.

Job Description:
  • Assist customers with their items purchased through the e-commerce website
  • Deliver a class apart customer experience as measured by performance objectives and maintain the core values of ibex
  • Maintain swift responses to customers through email and/or chat
Required Skills and Qualifications:
  • O Levels/Matriculation or above
  • Excellent Written and Verbal English communication
  • Must have at least 40 WPM
  • Proficiency with MS Office (Particularly MS Excel and MS Word)
Benefits:
  • Medical Insurance & OPD
  • Provident Fund with investment options
  • Leave Encashment
  • Annual leaves
  • On job training
  • Two days off in a week
  • Ergonomic furniture and infrastructure
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility
  • Employee Appreciation programs

The salary for this position will be up to Rs. 90,000/month. We value our employees and offer competitive salaries.


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