Cloud Based Solutions Engineer

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeTechnical Full time 8,000,000 - 10,000,000
We are seeking a technical support professional to join our team as a permanent remote position in Islamabad, Pakistan. This role will involve using your existing skills in Power Platform/Dynamics configuration and development to support modern, cloud-based solutions.
Key Responsibilities:
  • • Work on existing Dynamics 365 and Power Platform projects to support configurations and customisations.
  • • Support, manage and deliver ongoing platform application support with the goal of achieving customer satisfaction and service excellence.
  • • Accountable for problem resolution and implementation of corrective actions where required.
  • • Working with other team members to analyse system functions and review functional and technical specifications.
  • • Understanding incoming incidents, replicating these on UAT / QA / Sandbox environments to allow for fix verifications.
  • • Work with team members to ensure best practice and quality approach to customer software support.
  • • Ensure high standards of customer engagement and services are maintained.
  • • Expected to complete work-related training and learning with the goal of obtaining relevant Microsoft Certifications in the Power Platform.
  • • Writing technical documentation.

The ideal candidate will be a team player, self-motivated, decision maker and keen to guide and manage existing support engineering personal where needed. Excellent communication skills, both written and spoken, excellent customer engagement skills, problem-solving skills, the ability to work on more than one project at a time and see tasks through to their completion are essential.
This role requires industry experience working in software support environments. Some experience in .NET programming language, preferably C#, is also desired. Additionally, experience in the Microsoft Power Platform - MS PowerApps, Power BI and Power Automate is necessary. Experience in Data, UI, Logic, Data Verse and Visualisations is also highly valued. Furthermore, strong ability to manage multiple client relationships simultaneously and strong Customer engagement and delivery experience are required.

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